I have two words for the travel agents: wah, and wah.
When we lived in Edmonton, my SIL booked a flight to come over and visit us. She gave us arrival and departure times which I wrote down. But the arrival time seemed wrong, off by a couple of hours. So, I called her back, and SIL explained that her flight landed at Vancouver airport, but that her travel agent said that we'd have to pick her up at that airport. Um, a day and a half drive from where we lived. So, I told her to call the travel agent back and figure out the right flight.
And so, when she rang up the travel agent, the stupid woman said,"Well, I am in London and have lived here all my life. How am I supposed to know where all those cities in Canada are?"
SIL had to book a second flight from Vancouver to Edmonton, which nearly doubled the cost of her trip. Even worse, she woulnd't give me the phone number of her travel agent. I bet I could have made her cry, at the very least.
