New IKEA thread

[hadassahchana[$]]

I am moving part of one of the Horsemen threads into its own place. I don't want to jump up and down and swear about IKEA over in my Horsemen's forum.

Posted at 2:54 today:

I am on hold. Just in case anyone's wondering, I've been on hold for over 1/2 hour. This is on the toll-free line I found on the gethuman site. I ddin't get a human, but at least I am no longer on hold on the long-distance line. I was there for twenty minutes.

The bed doesn't work. #1 can build anything and can follow instructions perfectly. The frame broke as soon as he went to step two. He tried to fix that problem, and got several people to help him. Several other pieces have since broken. I am almost in tears, and have no idea of what to do next. I have never had any problems with IKEA- ok, except for the squeaking bed - but this is a really awful $$$ problem. And I'm still on hold.

[hadassahchana[$]]

So far: 45 minutes on toll-free hold to get a person. Now, 20 minutes on hold while she "tries to find an answer to my question."

And next - I am on hold again. My call finally got put through to another real person. At the SChaumberg IL store.


The lady at that store was really nice, at least she was after I screeched 'Consumer Help Web' about five times. However, since I didn't buy my bed at her store, and since she is only a cashier, chances are she will not be able to get anything done for me.

And next:

Her name is Ursula. She made three attemtps to get the manager of the store where I purchased the bed. She finally gave me his personal voicemail phone number. I just left a message.


total toll-free hold: 1 1/2 hours.
long-distance hold time: 1/2 hour.

Question: if you had kept me on hold for two hours, would you want to try talking to me after that?
Grrr. Stay tuned.

[Helen_B[$]]

Now I know why I couldn't get you on the phone!

[hadassahchana[$]]

Hah! I am hiring the big guns. GEorge/Joan to the rescue - take that, IKEA!