That long pause on the phone isn't a good sign for you...

eris esoteric · #1 02-11-2006, 07:11 AM

OK, people need to NOT set me up like this.

Had a computer problem. Called tech support.

Explained problem to tech support person. Tech support person had no clue what I was talking about. Explained steps leading up to problem to tech support person. Tech support person apparently follows steps, and comes to tell me he can't get the system to work properly because he keeps getting an error message.

Explain to tech support person that I know about the error message, and that the error message is, in fact, the exact reason why I called him. Tech support person tells me that there's something wrong, and that he can't help me.

I ask tech support person if there's anyone else there that I could talk to. Tech support person hedges, and then admits that there is someone else there. The person he mentions is, in fact, my favorite tech support person, both because he can actually fix problems that occur, and because when I explain the problems, he will actually listen to what I'm telling him. So I ask tech support person if I can speak to the other tech support person.

He says something about how the two of them are "on the same page on this." I refrain from pointing out that they may be on the same page, but they are working from completely different books. Then he asks me, "Well, what is he going to do for you that I can't do?"

I did not, in fact, sever my own tongue at this point. But neither did I voice any of the numerous responses that came to mind:

Breathe through his nose?
Walk without dragging his knuckles?
Read without moving his lips?
Spell his own name correctly?
Count without using his fingers?
Walk and chew bubble gum at the same time?
Get out of bed without hurting himself?

I simply reiterated that I wished to speak to tech support person two. Who did, in fact, fix the computer error.