Very thoughtful response, Lynne. I agree completely that any conversions away from paper have to be carefully and systematically implemented, or you get too much pushback from people who want their paper
. One of the main reasons that it took me two years to get our art/proofing processes away from paper was that I insisted that the all of the people involved buy in first, rather than just forcing a change. Okay, not everybody bought in, but enough did...and we planned carefully, and we did troubleshooting and testing, and the voila, it worked. :thumbs:
Here's an example of why even people who hate paper (me), get addicted to their paper back up:
8 months ago now, we started our quest to tame our Fed Ex bill, which is customarily delivered in a box by Fed Ex. (Shame, shame, shame on Fed Ex for having truly shitty
invoice management! They can track a package in a nanosecond, but they won't spend any effort trying to help me manage my bills :angry: ) Our invoices can total as much as $40,000 a month, trying to cost allocate and even verify the accuracy of the charges on paper was impossible.
I'd read about the company in INC magazine, and they seemed to be able to do what we couldn't do with Fed Ex. (I recommend anyone who has any shipping invoice management issues, especially Fed Ex but not limited to Fed Ex, check this company out.) After several months of checking them out, meetings, negotiation, whatever, we took the plunge and signed up for their bill managment services. (Not a small amount of money, I believe we are paying in the neighborhood of $1000 a month.)
We had a few rocky months (in which Accuship didn't charge us because of data management issues on their end), we looked ready to roll with all Accuship, no Fed Ex bill by November of 2001. Well, somebody in our front office got too hasty.
Unbeknowst to me, they discontinued the Fed Ex detail report, by cost center, out of our warehouse....for no good reason other than they didn't like being handed the report by the warehouse manager every morning. Nobody ever made sure that the cost center stuff was appearing on the Accuship information.
Cut to the chase, it wasn't. When the Accuship information came in, somebody up front just guessed out their butt as to whom to assign the charges to, and yeah, I ended up being overcharged 10K to my division.
I found out about it two months later and had to go through the data myself, record by record.
Eventually, I got the Fed Ex tech in, spent the day with him, and got him to retrieve the paper reports for the three months prior from the three Fed Ex stations in our building. (We tried to do it in .csv file format, but it didn't work.) I kissed
the stacks of paper as they spilled out of the pinfed printer!
Now, my Accuship data problems are supposedly solved, but when, if ever, do you think I'll discontinue the paper reports, "just in case"?
Once burned is twice shy.
whose problems here are with Fed Ex and internal office folks, not Accuship