Hi! It is Alexis from Epinions. I don't usually post here (I would never be able to keep up with you guys!), but I hope you all will be able to help me with a very important matter.

We are very concerned that some users are unable to access our site. We would like to resolve this problem as soon as possible. If you are unable to access the site and could supply us with more information it would be very helpful. Just send an email to bugs@epinions-inc.com with the message subject "Can't Access Site" with the following info:

1) The type of error you are getting. (i.e. page timing out, message saying site does not exist)

2) Your IP address. The easiest way to get this is to go to: http://www.somebody.net/info.html and report the number that comes after "You are coming from:"

3) The address that you are going to for Epinions. This is slightly more complicated. On a PC, you need to open a MS-DOS window and type in "ping http://www.epinions.com". Then copy the information that is returned.

Thank you very much for your help with this matter.

-Alexis

Hey Alexis!

Thanks for stopping by!

Would it help to have traceroutes from the source IP to Epinions? If that's something that you could use, I'd be happy to post instructions so that people could get that information for you.

Alexis,

Followed your advice last week but still have trouble accessing. Usually 90% of the time I get a timed out or error message. I sure can't do my job as editor when this keeps me from reading/writing and commenting 90% of the time.

I haven't heard from anyone at epinions yet in reply to my bug report. This morning I received notices of comments and ratings on my stuff from epinions (that was NICE but when I copied and pasted the url to check them out, I timed out again and again.

Help please

Sandy

Yep, this is getting old.

I have much less difficulty when posting/surfing from my home PC or when on a dialup connection from my laptop. Most of my difficulty is when surfing from my desktop on the LAN (MSE-5) or from one of my UNIX systems (NS-6).

I'm wondering if maybe it's the process of getting out through the firewall (proxy server) that's causing problems?

Will follow Alexis' suggestions, but I ain't holding my breath.

Rex

I haven't been able to do a single thing on Epinions all blasted day. Won't open any reviews or even my profile page. I'm all for getting rid of eroyalties and IS until they can buy a bigger server that speeds and opens things up!

Jan

Thanks for your concern, Alexis.

Upon sending the requested information to the above-captioned email address, I received in return a form letter that was at the same time polite, bland, uninformative, and useless (as are all good form letters)

Unfortunately, the letter suggested that, should I have more questions, I should visit the member center HELP site. That's particularly useless information, since the original contact regarded my (and others') inability to access the site.

But thanks, anyway.

Rex


...evey time I hear the words 'customer service,' I'm reminded of the time we took our heifer to the farm across the road so the farmer's bull could 'service' her... (after father Joad, The Grapes of Wrath )

...the more things change, the more things stay the same...

ahhhh!!!!! i am not the only one.... email sent. i hope it helps.

Most of the day yesterday, all day so far today, I get nothing.

Server not found or DNS error after a lengthy wait.

This is at work, behind a firewall I presume, and at home using DSL through a router with no software firewall.

Oh well, I should be working anyway.

the weird thing is i can ping epinions.com just fine... if i can get a packet through why won't the page come through?

censoring? hehe just kidding.

FYI:
I was knocked off epinions sometime around 10/5. I could only access from my home computer during that time. Work PC was impossible. I did the ping test and all that other stuff that epinions' requested.

I was not returned to service from work PC until 3 to 4 weeks later. So if you are having these kind of issues, do not think it will a day or so. It will be "days" or so.

On the other hand, I did read three books while I was knocked off and my ego-boo addiction was cured or reduced to a much more manageable level. I missed most of the EBD however.

I had problems with Epinions and even tried the ping thing and got nothing. Must have done it wrong, anyway I installed Netscape and can now r/r from the site. Well I can't right now because Epinions is being a problem child again.

Also you might try using http://www/epinions.net and see if that doesn't help. I know if I use IE that is the way I have to do it.

Ladysmom

Quote:Originally posted by scmrak
Yep, this is getting old.

I have much less difficulty when posting/surfing from my home PC or when on a dialup connection from my laptop. Most of my difficulty is when surfing from my desktop on the LAN (MSE-5) or from one of my UNIX systems (NS-6).

I'm wondering if maybe it's the process of getting out through the firewall (proxy server) that's causing problems?

Will follow Alexis' suggestions, but I ain't holding my breath.

Rex

Nope, I'm on a firewall exclusively (I won't run my system without it) and I don't have problems accessing it.

Whose using Netscape? I bet that's the problem.

Okay, I guess my title was a bit harsh, but I don't like Comcast all that much. I had a very similar problem with Geocities.com. Comcast had just "transitioned" us to their own system (excite@home died) and I wasn't able to access a number of websites. To fix the problem you can A. Contact your ISP or B. Wait until they fix it. The problem is probably not with your router or firewall, it is your ISP. If you have a dialup connection you use as a backup, try it. I guarantee you can connect to epinions using the dialup. Good luck!

Zach, this thread was about an old issue that Epinions had when they migrated their servers to a different location. Check the dates Things are fine now.

Amy

LOL, thanks for the help. I need more sleep.

:brickwall

I have been trying to post a review of STAR TREK: THE ORIGINAL SERIES Volume 2 all morning, and haven't been able to get the review into the database. I can access the site just fine - but when I upload the review, I get "We're sorry - there's been a problem. Please try again later." I don't even get the preview of my review.

I'm :confused: and :angry:, as well as frustrated. (I'm using the emoticons because if I don't, I am likely to start a flame war, and I don't think that's appropriate behavior. In other words, I'm
!bitelip here.)

I'm going to grab one of DH's Samuel Adams Lites and drown my sorrows. Meanwhile I hope the staff at Epinions.com is reading this.

Robin Peters
:twilight:
Remember - don't take your organs to heaven; heaven knows we need them here on Earth.

Hi,

I was timed out all day but can get in now. I thought it was just me and am glad to find out it wasn't.

MM

AAAAAHH!

For the first time in 2 years, I decide to write a review and it gets eaten. MY FAULT! I know better than to type it directly into that stupid box!

Don't hold your breath waiting for a repeat.

jgibson2 Wrote:For the first time in 2 years, I decide to write a review and it gets eaten

That's terrible! What was it on?

The whole site has been going haywire all day - I can't get into half my reviews and my trust list has gone back to the way it was about a month and a half ago - I think the site shut down for good a few times as well.

I had a problem just now trying to post a comment after rating someone SH.

It would not show up. I think I will wait a while.

I notice the couple of pennies they gave me the other day were taken away from me too. I think you are correct in that the entire site is going haywire!

Site is really crazy at the moment. No access to comments, message boards or profiles. Probably just temporary . . .